Privacy notice

Last updated 11 November 2026

What we collect

• Account details you give us: name, email, agency, brokerage or builder name, city, and phone (optional).
• Your password, stored only as a salted scrypt hash. We cannot read it.
• Property listing details, photos and clips you upload to make a reel.
• Basic usage: when you sign up, log in and render reels. Your IP address is used briefly to stop abuse (rate limits) and is not stored with your account.

Why

• To run your account, send verification and password reset emails, and make your reels.
• To contact you about Lumiono Reels (for example new features or plans). You can ask us to stop at any time.
• To count users and reels in aggregate, for example when we talk to partners or investors. We share totals, not your personal details.

What we do not do

• We do not sell your data.
• We do not edit your photos or clips with generative AI. The engine only crops, moves and colour-grades the original pixels.

How long we keep it

• Uploads are deleted after the render, finished reels after 7 days.
• Account data is kept while you have an account. Daily encrypted-in-transit backups are kept for 14 days.

Where

Reels are made on our own rented server, the website runs on Cloudflare, and backups are kept on that server and on Cloudflare. Emails are sent from hello@lumiono.com.

Your choices

Email hello@lumiono.com to see, correct or delete your data, or to close your account. We reply within 30 days.